How do I Contact Support?

How to Reach Us

To get in touch with our support team, open a support ticket via the Boomeo AI chat or email support@etf.fund. Before reaching out, check the Help Center first — you might find your answer faster. Whether you have inquiries about your account or need help troubleshooting, our team will respond as quickly as possible to provide the assistance you need.

Business Hours

Our customer service team is available to assist you during the following business hours:

• Monday to Friday: 9:00 AM to 5:00 PM EST.

During these hours, we strive to respond to support tickets as quickly as possible. While support may be limited outside of these hours, we remain committed to providing timely assistance whenever possible.

Join the ETF Community on Discord

In addition to direct support, you can also find answers and engage with the ETF community on our official Discord server. Here, you can:

• Ask questions about our products and services.
• Share your thoughts and experiences.
• Connect with like-minded traders.

Our community is an excellent resource for quick answers and peer-to-peer support, making it easier for you to get the information you need.