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Click the chat icon in the bottom right to send a support request. Note: Our standard customer service hours are 9 am – 5 pm EST. Our fastest response times are in those hours. Response times may be slower outside of those hours, but we strive to provide the fastest support possible on every occasion.
Featured articles
Getting Started!
Announcements
LIVE ELITE
Payouts
Add-ons
Trade Competition
3rd Party Platform Guides
Tradovate
- Collecting Logs through Console
- How to roll contracts with a click of a button
- No equity button in Tradovate? Not able to select between accounts?
- Tradovate Account Troubleshooting: No Real-Time Data or Access Issues in TradingView
- How to set up bracket orders on Tradovate?
- How to track your account using Tradovate's built-in Account module
- How to determine max unrealized gains?
- Tradovate's Group Trading
- Determining Drawdown on Tradovate
- Tradovate Connection Guide
TradingView
- TradingView/Tradovate Login Sessions: The issues, the explanation, and the fix.
- How to generate a HAR file to troubleshoot TradingView
- How to Sign Out of Your Tradovate Account on TradingView
- How to paper trade on TradingView
- Order types and when to use them
- What to do when TradingView add-on stops working
- TradingView - Selecting the Right Contract to Trade
- Connect Tradovate to TradingView Guide
Rithmic
- Rithmic Data Feed Pricing Update
- Error 1001. InstallUtilLib.dll: Unknown error.
- Rithmic not available during weekends
- Routine Maintenance every weekday between 4-5pm (CST)
- Rithmic Routine Weekend Maintenance
- Connecting your Rithmic account to QuanTower
- Rithmic Account not showing in NinjaTrader
- Tracking Real-Time Drawdown Made Easy
- NinjaTrader Connection Guide
- Rithmic Connection Guide
- Troubleshooting Rithmic Login Issues
Tickblaze
General Questions
- Can I Update My Email Address?
- Troubleshooting: ERR_SSL_PROTOCOL_ERROR
- Refund Policy
- Why We Use SumSub for Customer Verification
- Phone Number Opt-In: Simple & Secure
- Our Bug Bounty Program: Responsible Disclosure Policy
- Routine Maintenance Every Weekday Between 4-5 PM CST
- Forex and Futures Symbol Guide: Currency Pairs, Metals, and Indices
- How to find contract roll-over dates
- Guide on Using Market Depth Level 2
- What instruments can I trade?
- Does the renewal cost start from the date of purchase or from your first trading day?
- Why did I get charged for a failed account?
- Why did I get charged for an account I archived?
- Can I signup as a business entity?
- How do I Contact Support?
- FIX: Not Receiving Password Recovery and Other Email Notifications
- Managing Billing Information and Invoices
- How do I cancel my subscription?
- What are Reward Points?
- Automatic Reset on Subscription Renewal
- Supported Platforms & Data Feed
- Trading Major Economic Releases
- Guide to Our Commissions and Exchanges We Support
- Professional vs Non-Professional Market Data
- What's included with my Evaluation?
- Restrictions on Who Can Join ETF?
- Countries Restricted and Supported
- Is CME Market Depth a One-Time Payment or a Monthly Subscription?
Plan Information & FAQ
- Contract Limits
- How the Revamped EOD Plan Works
- How the Revamped Diamond Hands Plan Works
- How the Revamped Fast-Track Plan Works
- How the Legacy Fast-Track Plan Works
- How the Legacy Diamond Hands Plan Works
- How the Static Account Plan Works
- How the 1-Step Plan Works
- How The Legacy End Of Day Plan Works
- How Does The Direct To Funded (DTF) Plan Work
Evaluation FAQ
- Evaluation Billing Policy Overview & Qualified Accounts
- How do I reset an account?
- I ran out of time on my Legacy Fast Track evaluation. Now what?
- What if I fail the evaluation?
- Reached Evaluation Objectives (qualified), Whats Next?
- Account Resets After Unexpected Market Conditions: Policy and Principles
Elite FAQ
Promotional
Trader Policies
- Account Closure for Non-Productive Trading Activity
- Ensuring Security: Our Policy on Address Verification and Prohibition of Malicious Services
- Policy: Hedging against yourself using the same or correlated instrument on one or multiple accounts
- Policy: Trading for Another User
- Policy: Trading for Another User in the Same Household
- Policy: One Account per User for ETF Registration