How do I cancel my subscription?
Canceling your account subscription is simple and can accomplished through your Trader Dashboard.
- Access Your Trader Dashboard: Log into your Trader Dashboard and locate the account associated with the subscription you want to cancel.
- Click the Vertical Three Dots: Once you find the account, off to the right of the account name, click the three vertical dots to open a menu of options.
- Click Cancel Account: Select the option to cancel the account and proceed to finalize the process.
4. Finality of Cancellation: Once you cancel the subscription, the canceled account cannot be renewed or reset. There are no refunds for any unused time or services; the cancellation is final.
Important Notes
- If you do not see your subscription listed or the cancel button is unavailable, please email support@etf.fund. Provide ETF Support with the account number you wish to cancel, and they will handle the cancellation.
- Fast Track accounts are excluded from the cancellation process since they do not have a monthly subscription that renews.
- If you cannot pass the Fast Track within 10 or 14 calendar days, the evaluation auto‑fails and cannot be reset.