48-Hour Reward Guarantee

What is the Reward Guarantee?

ETF guarantees that within forty-eight (48) hours of an applicable Trader request, excluding weekends, U.S. bank and Federal holidays, and during times where ETF’s system is experiencing outages/downtime: 

1. All eligible rewards will be approved by ETF and;
2. All eligible LIVE Elite transitions will be initiated by ETF.

What Happens After 48 Hours?

If such approval/initiation is not completed by ETF within the aforementioned timeframe, ETF will perform either at its sole discretion:

1. Pay to Trader an additional $1,000 (in the case of an eligible reward) or;
2. Add an additional $1,000 to the requesting Trader’s eligible LIVE Elite Account (in the case of a Trader transitioning to ETF’s LIVE Elite program).

Important Notes

The above guarantee is strictly subject to Trader’s successful completion of ETF’s KYC and Rise verification processes.

If a trader is unable to complete the KYC and Rise verification process, such request will not be initiated/approved (as applicable).

This guarantee is only applicable to actions taken by ETF and initiation/approval delays that are the result of or caused by third-party vendors or service providers are not eligible for this guarantee.

Additionally, this request is subject to the requesting Trader’s Accounts remaining in good standing and free of violations of this Terms of Service and the Agreement.