Account Resets After Unexpected Market Conditions: Policy and Principles

Unexpected market conditions can cause rapid changes in account performance, sometimes resulting in liquidation or breaching drawdown limits. This article explains how Elite Trader Funding (ETF) approaches account resets in these situations, clarifies eligibility by account type, and outlines the key principles behind our policies.

Key Principles

Risk Management is Fundamental

ETF emphasizes disciplined risk management across all account types. Learning to manage risk—even in volatile markets—is part of the trading evaluation and development process. This is why some accounts cannot be reset after liquidation.

Account Type Determines Reset Eligibility

Not all accounts are treated the same. Evaluation accounts can typically be reset for a fee or with reward points. Elite Sim-Funded accounts may be reset up to ten times, by request and for a fee. LIVE Elite accounts cannot be reset after liquidation. Fast Track accounts are not eligible for resets.

Fairness and Transparency

ETF’s reset policies are designed to balance fairness for all traders and the integrity of the funded account program. Rules are applied consistently, but exceptions for market anomalies are rare and decided by support on a case-by-case basis.

Examples

A trader fails an Evaluation account during a market spike. They can use the Reset Account option in the dashboard, paying a reset fee or redeeming reward points.

A LIVE Elite account is liquidated after an unexpected overnight move. The account cannot be reset, but support may offer reward points as a courtesy at their discretion.

Recommendations

• Review your account type’s reset policy before trading.
• Practice risk management for all trades, especially in volatile conditions.
• Open a support ticket via the Boomeo AI chat or by emailing support@etf.fund if your account is impacted by a market anomaly; exceptions are rare but may be considered.

Further Reading

• How do I reset an account?
• What are the Elite account fees?